Privacy Policy

FIRSTCORE MOTION SDN. BHD. (Registration No. 202601034236 / 1696331-U) (“FIRSTCORE MOTION”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we may collect, use, disclose, store and protect your personal information when you visit our website, contact us, submit an enquiry, purchase our products, or otherwise interact with us.

1. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing, delivery or business address

  • Company or business information

  • Product enquiries, order details and purchase history

  • Payment or transaction-related information

  • Information you provide through forms, email, WhatsApp or other communication channels

  • Technical information such as your IP address, browser type, device information and website usage data

We only collect information that is reasonably necessary for our business activities and the services we provide.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and customer requests

  • Process orders, payments and deliveries

  • Provide quotations, products and related services

  • Communicate with you regarding your orders or enquiries

  • Maintain customer and business records

  • Improve our website, products and customer experience

  • Send promotional or marketing communications where permitted or where you have provided consent

  • Prevent fraud, misuse or security incidents

  • Comply with applicable laws, regulations and legal obligations

3. Disclosure of Personal Information

We may disclose your information to third parties where reasonably necessary to operate our business, including:

  • Delivery and logistics providers

  • Payment service providers

  • IT, website hosting and technology service providers

  • Professional advisers, accountants or auditors

  • Business partners or service providers assisting us with our operations

  • Government authorities, regulators or law enforcement agencies where required by law

We do not sell your personal information to third parties.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your browsing experience.

You may adjust your browser settings to reject or remove cookies. However, certain website functions may not operate properly if cookies are disabled.

5. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our business requirements, resolve disputes and comply with applicable legal or regulatory obligations.

When personal information is no longer required, we may securely delete, destroy or anonymise it.

7. Your Rights

Subject to applicable Malaysian data protection laws, you may request to:

  • Access personal information we hold about you

  • Correct or update inaccurate or incomplete information

  • Withdraw consent where processing is based on your consent

  • Request information regarding how your personal data is being used

  • Opt out of certain marketing communications

We may require reasonable verification of your identity before processing certain requests.

8. Marketing Communications

Where you have agreed to receive marketing communications, we may occasionally send you information regarding our products, promotions, services or business updates.

You may opt out at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

9. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website practices or applicable legal requirements.

Any revised Privacy Policy will be published on this website together with the updated effective date.

11. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

FIRSTCORE MOTION SDN. BHD.
Registration No.: 202601034236 / 1696331-U
18 (Tingkat 1), Lorong Maju 3,
Pusat Perniagaan Maju,
14000 Bukit Mertajam, Pulau Pinang, Malaysia

Email: firstcoremotion@outlook.com