Shipping Policy

At FIRSTCORE MOTION SDN. BHD., we aim to process and deliver your motorcycle parts and components safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During peak periods, promotional campaigns, or public holidays, processing times may be slightly longer.

Shipping Coverage

We currently provide delivery within Malaysia, subject to courier service availability and delivery restrictions.

For special, bulk, or international shipping requests, please contact us at firstcoremotion@outlook.com before placing your order.

Estimated Delivery Time

Estimated delivery times after dispatch are:

Peninsular Malaysia: approximately 1–5 business days
Sabah & Sarawak: approximately 3–10 business days

Delivery times are estimates only and may vary depending on location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Fees

Shipping charges are calculated based on factors such as parcel weight, size, delivery location, and the courier service used.

The applicable shipping fee will be displayed or communicated before your order is confirmed.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow some time for the courier’s tracking system to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

FIRSTCORE MOTION SDN. BHD. will not be responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible before the order is dispatched.

Failed or Unsuccessful Delivery

If a parcel is returned to us due to an unsuccessful delivery, incorrect address, refusal to accept the parcel, or failure to collect the parcel, additional shipping charges may apply for redelivery.

Damaged or Missing Parcels

If your parcel arrives damaged, or if any items are missing, please contact us as soon as possible with:

Your order number
Photos or videos of the parcel and product
A description of the issue

We will review the matter and assist you accordingly.

Delivery Delays

Once an order has been handed over to the courier, delivery may be affected by circumstances outside our reasonable control.

While we will assist where possible, FIRSTCORE MOTION SDN. BHD. cannot guarantee exact delivery dates.

Contact Us

For shipping-related enquiries, please contact:

FIRSTCORE MOTION SDN. BHD.
Registration No.: 202601034236 / 1696331-U

18 (Tingkat 1), Lorong Maju 3,
Pusat Perniagaan Maju,
14000 Bukit Mertajam, Pulau Pinang, Malaysia

Email: firstcoremotion@outlook.com